Refund policy
RETURN & REFUND POLICY
Last updated: September 9, 2026
At Ghostie, we want you to be happy with your purchase. We offer a 30-day return period from the date you receive your order.
To be eligible for a return, your item must be returned with all components and accessories included and, whenever possible, in its original packaging.
30-DAY RETURNS
You have 30 days after receiving your order to request a return.
To start a return, please contact us at:
Please include your name, order number, and the item(s) you would like to return so we can properly process your request.
Do not send your product back before contacting us. We will provide you with the necessary return instructions.
RETURN CONDITIONS
Returned items must include all components and accessories originally supplied with the product.
Items should be returned in their original condition and, whenever possible, with their original packaging.
You may inspect the product as reasonably necessary to determine its nature, characteristics, and functionality. However, we reserve the right to account for any loss in value caused by handling beyond what is reasonably necessary to inspect the product, to the extent permitted by applicable law.
RETURN SHIPPING
For standard returns where the customer simply changes their mind and the product is not defective, damaged, or incorrect, the customer is responsible for arranging and paying for the return shipping.
We recommend using a trackable shipping service and keeping your shipping receipt until your return has been processed.
Original shipping charges, if any, are non-refundable except where required by applicable law.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when you receive it.
If your item arrives damaged, defective, incomplete, or you receive the wrong item, contact us as soon as possible at:
Please include your order number and, whenever possible, photographs or other information that helps us identify the issue.
We will review the issue and provide an appropriate solution. Depending on the circumstances, this may include a replacement, refund, or another appropriate remedy.
If the issue is attributable to us or the product arrived damaged, defective, or incorrect, you will not be required to bear return shipping costs where applicable.
These cases are handled separately from standard change-of-mind returns.
NON-RETURNABLE ITEMS
Certain types of items may not be eligible for return where permitted by applicable law, including products that have been substantially altered, damaged through misuse, or otherwise fall within an applicable legal exception.
Items purchased on sale or with a discount are not automatically excluded from our return policy solely because they were discounted.
If you are unsure whether your item is eligible for a return, contact us at shop.ghostie@gmail.com.
EXCHANGES
If you would like to exchange an item, please contact us at:
Depending on the circumstances, the fastest way to receive a different item may be to return the original item and place a new order after the return has been accepted.
CANCELLATIONS
If you wish to cancel your order, please contact us as soon as possible at:
We will attempt to cancel the order if it has not yet been prepared or processed for fulfillment.
Once an order has been prepared or shipped, we may no longer be able to cancel it. In that case, you may request a return in accordance with this Return & Refund Policy.
REFUNDS
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please note that your bank, credit card issuer, or payment provider may require additional processing time before the refund appears in your account.
Where required by applicable law, refunds will be processed within the legally required timeframe.
CONSUMER RIGHTS
This Return & Refund Policy does not limit any mandatory consumer rights or remedies available to you under applicable law.
If applicable law provides you with rights beyond those described in this policy, those rights will continue to apply.
CONTACT
For any questions regarding returns, refunds, cancellations, damaged products, defective products, or incorrect orders, please contact us at:
Ghostie
Email: support@ghostiehome.com