Shipping policy
SHIPPING POLICY
Last updated: September 9, 2026
At Ghostie, we work to ensure that all orders are processed and delivered safely and as efficiently as possible.
This Shipping Policy explains our shipping areas, order processing, estimated delivery times, tracking, and how we handle shipping-related issues.
1. SHIPPING AREA
We currently ship to addresses within the United States.
Orders placed with a delivery address outside the shipping areas available at checkout may not be accepted or may be canceled and refunded.
We reserve the right to expand or modify the countries and regions to which we ship in the future.
2. SHIPPING COSTS
Ghostie currently offers FREE STANDARD SHIPPING on eligible orders shipped within the United States.
Any applicable shipping charges will be clearly displayed during checkout before the customer completes the purchase.
From time to time, shipping rates or promotional shipping offers may change. The shipping conditions displayed at checkout at the time of purchase will apply to the order.
3. ORDER PROCESSING
Once payment has been successfully confirmed, your order enters our processing and fulfillment process.
Orders may require processing time before they are shipped.
Processing generally includes order verification, preparation, packaging, and transfer to the applicable fulfillment or shipping provider.
Business days generally do not include Saturdays, Sundays, or applicable public holidays.
During periods of high demand, promotional campaigns, holidays, product launches, or other exceptional circumstances, processing may take longer than usual.
If a significant issue affects the processing of your order, we will make reasonable efforts to contact you using the information provided during checkout.
4. ESTIMATED DELIVERY TIMES
Once your order has been processed and shipped, the estimated delivery time within the United States is:
5–10 business days.
Delivery times are estimates and may vary depending on the destination, carrier, fulfillment location, periods of high demand, public holidays, weather conditions, or other circumstances outside our reasonable control.
Tracking information will be provided when available so that you can monitor the status of your shipment.
While we make every reasonable effort to ensure orders arrive within the estimated timeframe, delivery dates are not guaranteed unless expressly stated otherwise.
We will respect any mandatory delivery rights or requirements applicable under applicable law.
5. ORDER TRACKING
When your order has been shipped and tracking information is available, you may receive information allowing you to monitor the status of your shipment.
Please note that tracking information may take some time to update after the shipment has been handed over to the carrier.
If you experience an issue with your tracking information or delivery, please contact us at:
Please include your order number whenever possible.
6. SHIPPING ADDRESS
Customers are responsible for providing a complete, accurate, and accessible shipping address and the contact information reasonably necessary to complete delivery.
Before placing an order, please carefully review:
- Recipient's full name.
- Street address.
- Apartment, suite, or unit number, where applicable.
- City.
- State.
- ZIP code.
- Telephone number where required for delivery.
If you discover an error in your shipping information after placing an order, contact us as soon as possible at:
We will attempt to update the information if the order has not yet been processed or shipped.
However, we cannot guarantee that an address can be changed once fulfillment or shipping has begun.
7. INCORRECT ADDRESS, FAILED DELIVERY OR UNCLAIMED PACKAGES
If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, repeated inability to complete delivery, failure to collect a package, or another circumstance attributable to the customer, the shipment may be returned or otherwise handled by the carrier.
If an additional shipment is required because of circumstances attributable to the customer, the customer may be responsible for reasonable additional shipping costs where permitted by applicable law.
This does not affect any rights available to the customer where the delivery failure resulted from an error attributable to Ghostie, our fulfillment provider, or the shipping carrier.
8. DELAYED ORDERS
If your order has significantly exceeded its estimated delivery timeframe, we recommend first checking the available tracking information.
If the tracking information has not updated for an extended period or indicates a possible delivery issue, contact us at:
Please provide your order number so we can review the available shipping information.
A delay beyond the estimated delivery timeframe does not necessarily mean that a shipment has been lost.
We will review significant delivery issues and provide assistance in accordance with the circumstances and applicable law.
9. LOST ORDERS
If there is reasonable evidence that an order has been lost during transit, we will investigate the issue using the available tracking information and, where appropriate, information provided by the carrier or fulfillment provider.
Once a shipment is reasonably confirmed as lost, we will provide an appropriate solution.
Depending on the circumstances, this may include:
- A replacement shipment at no additional product cost; or
- A refund of the applicable amount.
Nothing in this section limits any mandatory consumer rights available under applicable law.
10. DAMAGED, DEFECTIVE OR INCORRECT ORDERS
Please inspect your order after delivery.
If your product arrives damaged, defective, incomplete, or you receive an incorrect item, contact us as soon as possible at:
To help us investigate and resolve the issue, we may reasonably request:
- Your order number.
- Photographs or videos of the product.
- Photographs of the packaging.
- Photographs of visible damage.
- Other information reasonably necessary to identify the issue.
Once we have reviewed the issue, we will provide an appropriate solution in accordance with our Return & Refund Policy and applicable law.
Damaged, defective, incomplete, or incorrect products are handled separately from ordinary change-of-mind returns.
11. FULFILLMENT AND THIRD-PARTY SHIPPING PROVIDERS
Ghostie may use third-party fulfillment, logistics, and shipping providers to prepare and deliver orders.
As a result, an order may be processed or shipped from a location different from Ghostie's business address, including locations outside the United States.
The shipping origin of a product does not change the customer's rights under our applicable policies or mandatory consumer protection laws.
Where international fulfillment is involved, shipments may be subject to customs procedures or other import requirements.
12. CUSTOMS, DUTIES AND IMPORT CHARGES
Depending on the origin of the shipment, destination, applicable regulations, and shipping method, an order may be subject to customs procedures, import duties, taxes, or other government charges.
Where applicable, information concerning charges collected during checkout will be displayed before the purchase is completed.
Any customs duties, import taxes, or similar charges not collected by Ghostie will be handled in accordance with applicable law and the requirements of the relevant authorities.
Customs processing may also result in additional delivery time outside our reasonable control.
13. CUSTOMER SUPPORT
For questions concerning an order, shipment, tracking information, or delivery issue, please contact:
Ghostie
Email: support@ghostiehome.com
To help us assist you efficiently, please include whenever possible:
- Full name.
- Order number.
- Email address used for the order.
- Telephone number associated with the shipment, where relevant to locating or managing the delivery.
- A description of the issue.
We will never ask you to send passwords or complete sensitive banking credentials by email.
14. CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy when necessary to reflect changes to our shipping services, fulfillment providers, delivery areas, commercial conditions, operational practices, or applicable legal requirements.
When changes are made, the updated version will be published on our website and the “Last updated” date will be revised accordingly.
Where required by applicable law, changes will not retroactively remove rights already acquired in connection with an existing order.